28 y 29 JUN • Guíxols Arena

FAQS

All the details, practical information and frequently asked questions of our idyllic community, to enjoy IDILIC FESTIVAL to the fullest. Our goal is to make sure you have a unique, carefree experience filled with the best music and fun. Get ready to live the festival of your dreams!

Friday 28

Saturday 29

Address
Av. de Catalunya, s/n, 17220 Sant Feliu de Guíxols, Girona

Until next Friday, August 4, you can request the refund of the remaining amount on your Idilic wristband.

Simply click on this link and enter your ticket or wristband code.

You will receive the money within 10 calendar days.

So that you can enjoy IDILIC without worries, we have enabled the online recharge of your cashless bracelet. The process is very simple. First, you must access
THIS LINK
. Then, enter your ticket code and select the recharge option you prefer.

Because we know that you like to plan ahead and with plenty of time, the ticket offices of our festival will be available for you to pick up your wristbands, from Thursday July 27th, at the following times:

  • THURSDAY 27: from 12:00 to 14:00 hours and from 15:30 to 20:00 hours
  • FRIDAY 28: from 16:00 to 02:00 hours
  • SATURDAY 29: from 16:00 to 02:00 hours

You can send your CV to people@idilicfestival.com to work with us in offices and production departments, marketing, etc.

If you want to work as a waiter, hostess, office or assistant during the festival, fill out the form you will find at THIS LINK to submit your application. CVs for this type of application sent by e-mail will be discarded.

You can request information to set up a food truck at the festival by sending an email to foodtrucks@idilicfestival.com. If you are interested, we will contact you.

If you want to promote or sell your products at the festival, you can send an email to sponsorship@idilicfestival.com. If you are interested, we will contact you.

Drinks will be purchased inside the venue by means of a cashless wristband. We recommend you to charge credit on your wristband in advance, you can do it on the festival’s ticket sales website. Once you have exchanged your ticket for the wristband, we will give you the wristband with the credit you have previously charged, and in case you have not made a previous recharge or run out of balance, you can charge the wristband with your cell phone using Apple Pay, Google Pay and Credit Card. You will also find credit card and cash recharge points within the premises.

Once the festival is over, you can request a refund of the amount not consumed. We will provide you with more information on how to make the return procedure later on. You will receive the instructions by email.

There are different food places inside the festival where you can also buy food using the cashless wristband.

Entry with professional cameras or video cameras is not allowed, except in those cases expressly authorized by IDILIC Festival and accredited as Media/Press.

The only official points of sale are Enterticket and the official festival website idilicfestival.com.

The Organization does not guarantee the authenticity of the ticket if it has not been purchased at the official points of sale. If the ticket has already been validated, you will not be able to enter and you will lose the money you have paid for it. Never buy tickets on Viagogo, Ticketswap and other resale platforms.

The Festival organization assumes no responsibility in case of loss or theft of the ticket. You must take care of the ticket until the day of the event as if they were cash tickets. The beneficiary of the ticket or the person in whose name the ticket is personalized assumes full responsibility in case the ticket is presented in duplicate, photocopied or forged, losing all rights to access the event. Only the first entry that is submitted and its code validated will be valid. Any entry with the same code, which is subsequently submitted, will be totally invalid. Ticket resale is not allowed.

IMPORTANT: The code on your ticket allows access to the site only once. It is your responsibility to take care of it and prevent it from being duplicated. Do not post your ticket on social networks, do not print it in unsecured places and keep it out of the reach of third parties.

No, there are only two possibilities: buy the festival pass that entitles access to the site during the two days of the event or wait to purchase individual tickets for each of the two days of the festival that will go on sale later depending on the capacity.

For those of you who have requested the shuttle service through our last newsletter, this information is for you:

  1. The shuttle service starts at 4 pm from Platja d’Aro bus station.
  2. Buses will make round trips, with an approximate frequency of 15-20 minutes.
  3. The round-trip service will operate until the close of the festival, both days.
  4. To access the service, go to the starting point and present your festival ticket to our Idilic Staff.
  5. Remember that this service is free of charge for all festival attendees.
  6. Remember that this service has only two stops: start and destination.
Children from 0 to 6 years old can enter for free to IDILIC Festival, always accompanied by their parents, and fulfilling the requirements that you can find in the Minors section of “Party Safe”. In addition, we have enabled HERE a form to request a ticket for children from 0 to 6 years old.

Those over 6 years of age must purchase a day pass or ticket and meet the requirements that can be found in the “Party Safe” Minors section.

We are very excited to tell you that from now on you can make use of the Bono Cultural Joven when you buy your IDILIC FESTIVAL 2023 season ticket. The Bono Cultural Joven is a direct aid to those who turned 18 during 2022, to purchase and enjoy cultural products and activities, perfect to come and give it all to our festival! So you know, if you were born in 2004, this news is for you! There are no excuses to miss the festival of the summer. (POV: Welcome to coming of age! :smile_with_sweat:) For questions about activating your card and more, visit the official website: www.bonoculturajoven.gob.es.

Entry with professional cameras or video cameras is not allowed, except in those cases expressly authorized by IDILIC Festival and accredited as Media/Press.

Drinks will be purchased inside the venue by means of a cashless wristband. We recommend you to charge credit on your wristband in advance, you can do it on the festival’s ticket sales website. Once you have exchanged your ticket for the wristband, we will give you the wristband with the credit you have previously charged, and in case you have not made a previous recharge or run out of balance, you can charge the wristband with your cell phone using Apple Pay, Google Pay and Credit Card. You will also find credit card and cash recharge points within the premises.

Once the festival is over, you can request a refund of the amount not consumed. We will provide you with more information on how to make the return procedure later on. You will receive the instructions by email.

There are different food places inside the festival where you can also buy food using the cashless wristband.

The only official points of sale are Enterticket and the official festival website idilicfestival.com.

The Organization does not guarantee the authenticity of the ticket if it has not been purchased at the official points of sale. If the ticket has already been validated, you will not be able to enter and you will lose the money you have paid for it. Never buy tickets on Viagogo, Ticketswap and other resale platforms.

To thank the community, Idilic Festival offers to all new buyers residents of Sant Feliu de Guíxols a 15% discount on the season ticket price.

To access the discount, please fill in this form. Once we verify that all the information is correct, we will contact you to make this benefit effective. The discount code we will provide you with is for one-time use only and is non-transferable for the purchase of a single ticket. Remember that it is necessary to bring your ID card to access the site.

No, there are only two possibilities: buy the festival pass that entitles access to the site during the two days of the event or wait to purchase individual tickets for each of the two days of the festival that will go on sale later depending on the capacity.

The Festival organization assumes no responsibility in case of loss or theft of the ticket. You must take care of the ticket until the day of the event as if they were cash tickets. The beneficiary of the ticket or the person in whose name the ticket is personalized assumes full responsibility in case the ticket is presented in duplicate, photocopied or forged, losing all rights to access the event. Only the first entry that is submitted and its code validated will be valid. Any entry with the same code, which is subsequently submitted, will be totally invalid. Ticket resale is not allowed.

IMPORTANT: The code on your ticket allows access to the site only once. It is your responsibility to take care of it and prevent it from being duplicated. Do not post your ticket on social networks, do not print it in unsecured places and keep it out of the reach of third parties.

Children from 0 to 6 years old can enter for free to IDILIC Festival, always accompanied by their parents, and fulfilling the requirements that you can find in the Minors section of “Party Safe”. In addition, we have enabled HERE a form to request a ticket for children from 0 to 6 years old.

Those over 6 years of age must purchase a day pass or ticket and meet the requirements that can be found in the “Party Safe” Minors section.

We are very excited to tell you that from now on you can make use of the Bono Cultural Joven when you buy your IDILIC FESTIVAL 2024 ticket. The Bono Cultural Joven is a direct aid to those who turned 18 during 2023, to purchase and enjoy cultural products and activities, perfect to come and give it all to our festival! So you know, if you were born in 2005, this news is for you! There are no excuses to miss the festival of the summer. (POV: Welcome to the coming of age! 😅) For inquiries about activating your card and more, visit the official website: www.bonoculturajoven.gob.es.

If you need to request a name change in your subscription, we have enabled this link for you to do it easily. We remind you that you have until Thursday June 13 (15 days before the festival) to make the change, which will have a cost of 1 € for management fees.

Can’t find the answer you are looking for? Click on the button and contact with us.

Minors up to 15 years of age may access the Festival by paying the corresponding entrance fee and must be accompanied by their parents or guardian, or an authorized adult. Tutors must carry the documentation that identifies them as such. Children under 16 and 17 years of age, as long as they have paid their entrance fee, will be able to access the site under the same conditions as adults without the need to be accompanied.

During their stay on the premises, parents or legal guardians shall be responsible for any action taken by the minor. In order for this to be possible, the following documentation must be presented at the entrance to the premises: ID card, family book, passport of both parties or legal document proving the parental relationship or responsibility for the child.

On the other hand, the parent or guardian must sign a release form in which he/she assumes responsibility for the minor while he/she is inside the premises. In addition to the corresponding documents, parents/guardians or authorized person must bring a valid ticket. They must accompany the minor throughout their stay within the premises, without being able to stay individually.

At all times both the parents/guardians or authorized person and the minor must carry their ID card or passport in case it is required by the organization’s staff to prove their identity. In the case of foreigners, they must provide the appropriate documents from their country of origin. The certificate of responsibility can be picked up and filled out at the entrance to the site or signed and brought from home.

The Organization informs that current legislation expressly prohibits the sale of alcohol to minors under 18 years of age. To this end, each minor will be identified with a cashless wristband with which he/she will not be able to purchase alcohol. The minor must wear this bracelet at all times, as well as his/her ID card.

Failure to comply with the above requirements shall be grounds for expulsion from the premises and shall not entitle to any refund of the price paid for the minor’s admission.

Download the document HERE

At the venue you can find a medical service that will assist you in case of any mishap you may have suffered during the festival. They can also ask for help from any IDILIC Festival member who will send a medical team to assist them.

If a serious problem arises, they can contact the nearest person in the organization they can find and they will help them in any way they can. Security personnel will also be present throughout the premises.

People with reduced mobility and specific needs will be able to access the site through a fast-track entrance together with an accompanying person; there will also be an adapted area reserved exclusively for them. This area is arranged to ensure maximum visibility.